Your Resident Portal

Manage everything from one place — pay rent, submit maintenance requests, view your account ledger, and communicate with our team through AppFolio.

  • Submit Maintenance Requests

    Log into AppFolio and go to the Maintenance tab. We acknowledge all requests within 24 hours. For emergencies, call us directly at 502-702-0080.

  • After-Hours Emergencies

    If you're experiencing a maintenance emergency outside business hours — no heat, active water leak, safety hazard — call us at 502-702-0080. Don't wait. We're here.

  • Renters Insurance Reminder

    All residents are required to maintain active renters insurance. If you need to submit updated insurance information, please upload it through your AppFolio portal or email hello@blackoakmgt.com.

Smartphone screen showing a Resident Portal dashboard with a $1,285 balance and buttons to pay or set up autopay.

Your Portal, Your Way

Get access to your portal anytime, anywhere. Pay rent, submit maintenance requests, and view your current account settings 

...all from the palm of your hand. 

Download the Online Portal App