Frequently Asked Questions
Future Residents
How do I find available homes?
Browse all current listings on our Availability page. You can filter by city, price, bedrooms, bathrooms, and pet-friendliness. If you'd like help, call or text us at 502-702-0080 or email hello@blackoakmgt.com.
How do I apply?
Click "Apply Now" on any listing page. Applications are submitted online through our AppFolio portal. Once submitted, our team reviews it and will follow up within 48 hours.
What are your rental requirements?
Standard requirements include proof of income (typically 2.5–3x monthly rent), a credit and background check, and verifiable rental history. Our team can walk you through specifics for any property.
How does the security deposit work?
Security deposits are typically equal to one month's rent. In some cases a higher deposit may be required depending on application results. Your leasing contact will confirm your specific amount.
Are your properties pet-friendly?
Yes! We allow up to two pets per household. There is a one-time pet move-in fee and a monthly pet charge. Contact us for the specific amounts for the property you're interested in.
Is renters insurance required?
Yes. All residents are required to maintain renters insurance throughout their tenancy. It protects your personal belongings and covers liability — and it's usually very affordable.
Current Residents
How do I access my resident portal?
Visit blackoakmgt.com and click "Payment Portal," or go directly to our AppFolio login page. You can also download the AppFolio app (orange icon with white door) from the App Store or Google Play.
How do I set up my AppFolio account for the first time?
On the login page, click "Need to set up an account?" and enter your information. Click "Request Access" — we'll send you an activation link by text and email within one business day.
How do I pay rent?
Log into AppFolio and choose "Pay Now" for a one-time payment or "Set Up Auto Pay" for recurring payments. We accept credit card, debit card, and eCheck. Note: processing fees vary by payment method.
How do I view my account charges and payment history?
Log into AppFolio, go to the "Payments" tab, and select "View Full Account Ledger."
How do I submit a maintenance request?
Log into AppFolio and navigate to the Maintenance tab. Click "Request Maintenance" and describe the issue. Our team acknowledges all requests within 24 hours and aims to resolve most issues within 48–72 hours. For emergencies (no heat, water leak, safety hazard), call us immediately at 502-702-0080.
What counts as a maintenance emergency?
Emergencies include: no heat in cold weather, active water leaks, loss of electricity, gas smell, or any situation that poses a safety risk. Call us directly at 502-702-0080 for all emergencies — do not submit only through the portal.
What happens when my lease is up?
We'll reach out approximately 60 days before your lease expires with renewal options. You can review and respond through AppFolio or by contacting us directly.
How do I give notice that I'm moving out?
Log into AppFolio, click the "Contact Us" tab, and select "Request Notice to Vacate." Follow the prompts and provide your desired move-out date. Please note: all notices must cover two full calendar months to be valid.
How does parking work?
Parking policies vary by property. Your leasing contact will confirm whether parking is assigned or unassigned, and whether a parking pass is required.
Other
How do I request a rental verification?
Email hello@blackoakmgt.com with the subject line "Rental Verification – [Tenant Name]" and include a signed release of information from the tenant.
Where is your office?
2950 Breckenridge Ln., Suite 8, Louisville, KY 40220. Our team is also reachable by phone, text, and email — you don't need to come in for most requests.
